Topics include delivery of effective customer service and supporting the customer service environment.
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Topics include delivery of effective customer service and supporting the customer service environment.
6hrs / 1 day
This qualification is assessed by a multiple-choice theory test.
All delegates will receive an accredited Highfield learner handbook and certificate, which is valid for 3 years.
The course can be delivered at locations to suit the client or at one of our training venues.