Support Services

Support Services

These are just some of the organisations that offer support if you have a concern and do not wish to contact the Safeguarding Team.
Please note Embark Learning offer these as suggestions and the list does not cover every organisation available.

An organisation which may help

Where you can find it

Domestic Abuse Support

Birmingham Crisis Centre

Provides security & comfort to women who have suffered physical & mental abuse, staff spend time helping, advising & counselling

0121 507 0707, 24 Hour Helpline


The helpline for male victims of domestic abuse

0808 801 0327

Web chat available

The Cedar Centre (West Bromwich)

Support for people who are being or have been abused including support for modern slavery & forced marriage


Confidential helpline available for male victims of domestic abuse & domestic violence across the UK as well as their friends, family, neighbours, work colleagues & employers

01823 334244

Web chat available

The Survivors Trust

Offer services to survivors including counselling, support, helplines & advocacy services for women, men, non-binary people & children

Victim Support

Support service to all victims of domestic violence


Supports people overcome the physical, emotional, financial and logistical impacts of abuse & rebuild their lives — free from fear

0808 2000 247 (Freephone, open 24hrs)

Web chat available

Women’s Aid

Offers life-saving services to build a future where domestic violence is not tolerated

Web chat available

Black Country Women’s Aid

Support women & children suffering from Domestic Violence

0121 553 0090

Web chat available

Wolverhampton Homes Domestic Abuse Team

Supporting people in domestic abuse relationships

Shropshire Domestic Abuse Service

Supporting people in domestic abuse relationships – including support in fleeing the home & giving access refuge or other safe accommodation

0300 303 1191

Web chat available

Homelessness and Housing Support

Clarion Housing Group

The UK’s largest housing association

0300 500 8000

Web chat available

Basils (Birmingham & Solihull)

Supporting 16-25 year olds who are homeless or need housing advice

0121 772 2483

Homeless Services Wolverhampton City Council
WHG Housing

Supporting people & communities across the Midlands with affordable homes & quality services

0300 555 6666

WATMOS Housing (Walsall)

Provide homes to rent across Walsall

01922 471 910

Dudley Council

Aim to prevent homelessness by offering advice & support to those that are homeless, may be at risk of losing their home, have urgent housing needs, or who simply want to know more about the options that are available to them

YMCA Black Country Group

Person centred accommodation to empower & encourage young people, vulnerable adults & young professionals to prepare for & access the accommodation that is right for them, enabling them to belong, contribute to their communities & thrive as individuals

Financial Support

Turn 2 Us

Provide information & guidance for financial debt, energy bills advice, benefit calculations, grants & emotional support

My Bnk

Provides a range of financial education workshops & tools for 5-25 year olds with schools & youth organisations

REED In Partnership

Support for travel costs for work, clothing for work, transport for work, childcare support & right to work documentation support

0121 387 7008 – Birmingham

0195 245 9682 – Telford

Citizens Advice Debt and Finance Advice (Dudley & Wolverhampton)

0808 278 79 19 (freephone)

Citizens Advice Birmingham

Citizens Advice is an independent organisation specialising in confidential information & advice to assist people with legal, debt, consumer, housing & other problems

0808 278 7990 (Monday to Friday from 9.30am to 4.30pm)

Citizens Advice Sandwell & Walsall

Providing support with your health, your money, your house, your family, your rights, immigration or anything in between

Advice Line: 0808 278 7812
Debt Line: 0800 240 4420

Web chat available

HM Revenue & Customs

The UK’s tax, payments & customs authority that collect the money that pays for the UK’s public services & help families & individuals with targeted financial support

Sexual Abuse Support


Provides coordinated, forensic, counselling & aftercare services to men, women and people living in the West Midlands who have experienced rape or sexual assault, recent or non-recent

0800 970 0375

Sandwell Stopping FGM

Support around Female Genital Mutilation (FGM) sometimes referred to as female circumcision & mostly carried out on young girls

Black Country Women’s Aid

Supporting survivors of domestic abuse & sexual violence

Axis Support (Telford & Shropshire)

Free & confidential support for survivors of sexual abuse

01952 278 000 – Telford & Wrekin

01743 357 777 – Shrewsbury

Rape Crisis

Get help & support after rape, sexual assault, sexual abuse or any form of sexual violence

0808 500 2222 – open 24/7

Web chat available

Hate Crime & Religious Discrimination Support

Stop Hate UK

Support in reporting a hate crime and offering support before, during & after to help you understand the process


Measuring Anti-Muslim Attacks (MAMA) is a secure & reliable service that allows people from across England to report any form of Anti-Muslim abuse

Call: 0800 456 1226
SMS: 0115 707 00 07

Whatsapp: 0734 184 6086

Food Bank Support

Birmingham Central

Provide access to food banks & food vouchers

0808 208 2138 (Freephone open Mon-Fri, 09:00 – 17:00 closed on public holidays)

0121 236 2997

The Trussell Trust

Provide a minimum of three days’ nutritionally balanced, tinned & dried food donated by the local community

Breaking Bread (Wednesbury)

Helps individuals & families who, through circumstances, find themselves in crisis and provide them with enough food to last 3 days

Ablewell Advice Walsall

Food Bank supporting local people who are experiencing temporary difficulties

The Rock Church Walsall

Provides three days of food for families or individuals in crisis while they are engaged with an agency to tackle the underlying problems

01922 630 205

City of Wolverhampton Food Banks

Food Bank and Soup Kitchens available in Wolverhampton

Telford Crisis Support Group

Support with food bank referrals, clothing, uniform & energy issues

Kingswinford Food Bank

01384 274 520

Take A Break Food Bank Dudley

01902 679 578

The Fountain of Life Oldbury

0121 679 3708

Forced Marriage

Karma Nirvana

At Karma Nirvana we are dedicated to supporting and working alongside survivors of forced marriage and honour-based abuse

Energy BIlls

Warmer Homes (Act on Energy)

Support with energy

0800 988 2881 or 0808 196 8298